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Change your account details


This is where you can access your account details and how to make changes.


Account Settings

If you click on your name in the upper right corner of the dashboard you get to your account settings. There you find information on:


Plans and payment

  • Current plan: you can switch between the different plans, upgrade and downgrade whenever you want.

  • Billing information: you can change the organization’s details like name, VAT, address and invoice email.

  • Credit card: you can change your credit card details. If you prefer a manual invoice, please get in touch via support@experiencefellow.com

  • Billing history: you can check out and download your past invoices.


User management

  • My own user: you can edit your user name, email, password and avatar color

  • Researchers: you can add and remove other researchers.


Depending on your user role you can also 

  • change the organization name
  • invite or remove users
  • change payment details



Researcher roles


There are three researcher roles with different rights. Members can only work in projects they are assigned to. Managers can see all projects, create new ones and assign existing researchers to projects. The admin is the only one who can invite new researchers to an organization and handle everything related to the billing of an organization.


Also, if you have two projects at the same time, you e.g. assign 3 users to project A and 3 users to project B so they can only see the projects they have rights for.


To give admin rights to another or a second person, please get in touch with us, we're happy to get this done for you.



MemberManagerAdmin
Change plan

yes
Change credit card

yes
Invite researchers

yes
Assign researchers
yesyes
Create projects
yesyes
See all projects
yesyes
Work on assigned projectsyesyesyes



Change the account's admin


If you'd like to make another user admin of the account then just drop us a line and let us know the email address of the user. Also it is possible to have two admins for one account.


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