All you need to know about payment.
ExperienceFellow monthly accounts – Mini, Single, Team, Agency – differ with regard to features and number of researchers and participants allowed.
These accounts are based on monthly subscription. In your account settings you can upgrade, downgrade or cancel your account whenever you want, depending on what features and how many users you need.
Access payment details and invoices
Monthly plans can be paid via credit card. Your card will be automatically charged each month unless you cancel your account.
The account's admin can access and change the payment details including invoices in the account settings – just move to the upper right corner of your dashboard to access your user settings:
1. Open your user settings in the upper right corner of your dashboard
2. On the right hand side you'll find all the information related to your payment
Here you can also change your credit card details as well as the email address that should receive the monthly invoices.
Annual plans and payment
If you plan to use ExperienceFellow for a longer period of time (6+ months) we're happy to generate an individual offer for you which you can then pay once via credit card or bank transfer. Just drop us a line to firstname.lastname@example.org if you're interested.
Annual plans can be paid through a single payment via credit card or bank transfer.
Change credit card details
To change your credit card details, go to your account settings an to the menu point credit card on the left hand side.
We do take other currencies than Euro. If your credit card doesn't allow foreign transactions you may have to call the company to let them know that you're making the purchase otherwise, it should work the same as any other transaction.